Refund policy

 

Refund Policy

Returns and exchanges

Wrong size, not the right colour – whatever it is, we’re happy to help you find the right pair.

• You can return unused items in their original condition within 30 days of receiving your order.
• Shoes must be unworn (indoor try-on is fine), with the box intact.
• We’ll gladly exchange for another size or design of the same value, or refund you.

How to start a return

Email info@lemonadefootwear.com.au with your name, order number and the reason for your return. We’ll reply with return instructions.

Change-of-mind returns

• Return postage for change-of-mind returns and exchanges is at your expense.
• Refunds are made to your original payment method for the amount you paid for the returned items. Original shipping costs are not refunded.
• If you exchange for a different item, its value is the price listed on the Site when your exchange is processed. If it costs more, we’ll ask you to pay the difference; if it costs less, we’ll refund the difference.
• Items bought with a promotional discount (such as half-price accessories) are refunded at the discounted price you paid. If you return the shoes but keep a discounted accessory, the accessory’s discount may be deducted from your refund.

Faulty or damaged items

We check every item before it’s sent. If you receive something faulty, damaged or not as described, email info@lemonadefootwear.com.au with a description and photos. Where the item is faulty, we’ll cover return postage and offer a repair, replacement or refund, in line with your rights under the Australian Consumer Law.

Items bought from a stockist

Products bought from a Lemonade stockist must be returned to that stockist under their own returns policy.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law.